Effective Date: April 23, 2026
At Little Heirloom Reborns, we know how special each order is.
Every doll is prepared with care, and we want your shipping experience to feel smooth, clear, and reassuring from checkout to delivery.
1. Processing Time
Because our dolls are handcrafted collectible items, processing times may vary depending on the piece ordered.
For ready-to-ship items, please allow 2–5 business days for processing before shipment.
For custom, personalized, or made-to-order items, please allow approximately 2–4 weeks for preparation before shipment.
If an item requires additional preparation time, we will do our best to communicate that clearly.
2. Delivery Time
Once shipped, estimated delivery times are:
United States: 3–7 business days
International: 7–21 business days
Please note that delivery times are estimates only and may vary due to carrier delays, weather, customs processing, holiday periods, or other circumstances outside our control.
3. Worldwide Shipping
We proudly offer worldwide shipping.
If you are unsure whether we ship to your location, please contact us before placing your order and we will be happy to assist.
4. Tracking Information
Tracking is provided for shipped orders whenever available.
Once your order has been dispatched, you will receive tracking details by email so you can follow your package along the way.
Please allow a little time for tracking updates to appear after the carrier first scans the shipment.
5. Customs, Duties, and Import Fees
For international orders, customs duties, taxes, import fees, or similar charges may apply depending on your country.
These charges are the responsibility of the customer unless otherwise stated.
We are not responsible for delays caused by customs once the order has reached the destination country.
6. Shipping Address Accuracy
Please make sure your shipping address is entered correctly at checkout.
We are not responsible for delays, losses, or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your address after placing your order, please contact us as soon as possible at hello@littleheirloomreborns.com.
7. Delayed, Lost, or Damaged Deliveries
If your order is delayed, lost, or arrives damaged, please contact us and we will do our best to help.
If your package arrives damaged, please contact us within 48 hours of delivery and include clear photos of:
The item
The packaging
The shipping label
This helps us review the issue quickly and offer the best next step.
8. Split Shipments
In some cases, orders may be shipped in separate packages depending on item availability, order size, or fulfillment timing.
If this happens, we will do our best to keep you informed.
9. Signature on Delivery
For higher-value orders, a signature may be required upon delivery to help protect your purchase.
10. Contact
If you have any questions about shipping or delivery before or after placing your order, we are always happy to help.
Little Heirloom Reborns
320 Ware St, Mansfield, MA
Email: hello@littleheirloomreborns.com
Phone: +1 413-438-2355
Contact Page: https://littleheirloomreborns.com/contact/