At Little Heirloom Reborns, we want you to be happy with your purchase. Because our reborn dolls are carefully selected and presented as collectible items, we have established the following Returns & Refund Policy to make the process clear and straightforward.
1. Return Eligibility
We accept eligible returns within 30 days of delivery.
To qualify for a return:
- The item must be unused and in the same condition in which you received it.
- The reborn doll must be returned with all original accessories, clothing, packaging, and included items.
- The item must not show signs of damage, alteration, staining, or excessive handling.
- You must contact us before sending an item back.
Items that do not meet these requirements may not qualify for a refund.
2. Non-Returnable Items
Certain purchases may not be eligible for return, including:
- Custom-made or personalized reborn dolls
- Items specifically altered or created according to a customer’s request
- Products damaged after delivery through improper handling or care
- Gift cards, where applicable
- Items returned without prior authorization
If you are unsure whether your purchase qualifies, please contact us before shipping it back.
3. How to Request a Return
To request a return, contact us at:
Email: hello@littleheirloomreborns.com
Please include:
- Your name
- Order number
- Date of purchase
- The item you wish to return
- Reason for the return
- Photos of the item if the return involves damage or a product issue
We will review your request and provide return instructions if your return is approved.
Please do not send an item back before receiving return instructions from us.
4. Damaged or Incorrect Items
Please inspect your order when it arrives.
If your reborn doll arrives damaged, defective, or different from what you ordered, contact us as soon as possible with photographs and your order information.
We will review the issue and, where appropriate, work with you toward a suitable resolution, which may include a replacement, repair, or refund.
5. Return Shipping
Unless an item arrived damaged, defective, or was sent incorrectly, the customer is responsible for return shipping costs.
We recommend using a tracked shipping service and retaining your shipping receipt until your return has been processed.
Little Heirloom Reborns is not responsible for returned merchandise that is lost or damaged while being shipped back to us.
6. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method.
Please allow your payment provider or financial institution additional processing time before the refunded amount appears in your account.
7. Partial Refunds
In certain circumstances, a partial refund may be offered if an item is returned with missing accessories, packaging, or other components, or if it has been used or damaged after delivery.
The amount of any adjustment will depend on the condition of the returned item.
8. Exchanges
If you would like to exchange an item, please contact us before returning it.
Exchanges may be subject to product availability. If the requested replacement is unavailable, we may instead offer another appropriate resolution.
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has been processed, prepared for shipment, or shipped.
Custom or personalized orders may have additional cancellation restrictions.
10. Late or Missing Refunds
If your refund has been approved but you have not received it, first check your bank or payment account.
You may also contact your payment provider, as processing times can vary.
If you have completed these steps and still cannot locate your refund, contact us at hello@littleheirloomreborns.com.
11. Contact Us
For questions about returns, refunds, exchanges, or order issues: